In September 2008, my husband and I opened a credit account with Wolf's Furniture and the credit company was Citicards. Between September 2008 and March 2009 we purchased a coffee table/end tables set, a mattress and box spring, and 3 bedroom suites.
2 of the bedroom suites were returned leaving our total at $4529. In March 2011, I made a payment of $1700.00 to Citi. At the same time, GE Money took over the account. I have been late on my payments due to the fact that I only get paid twice a month, but only by a couple of days.
Today I called to find out what the payoff would be and ended up speaking to a foreigner that I could barely understand. The payoff I was quoted was $3554. After 4 years of payments? Really!!?
I ended up having to go to Wolf's and get copies of everything I had purchased since the day we opened the account. I was told 3 times that GE couldn't go back past 12 months to look at my account to see if the $1700 or the furniture we returned had been credited to our account, but yet another foreigner named Sandy read off his computer all of the transactions we made from 2008 forward. Then, when I asked him to tell me where my money had gone, he told me to hold for a supervisor and then left me on hold for 15 minutes until I hung up. I was told that I have to write to them to get the information I need and to dispute the total due and I have to provide proof that I made payments totaling $5436.00 in the past 2 years.
These thieves charge customers for everything. They are impossible to deal with. I was told that, after the first 2 years of payments to Citi on an account that was only $4529 to begin with, they bought the account for $5500. In the past 2 years I've made payments totaling that amount, but still owe $3554?
I would've even been willing to pay these crooks another $1500 if it would've paid the account off and closed it, but they insist on me paying something I've already paid. I will never do business with them again and will be filing a complaint with the BBB tomorrow.